Tag Archives: Black Hills Gold Frequently Asked Questions

I have a beautiful pendant that is about 10 years old and now needs a new chain. Can you supply just the chain?

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Black Hills Gold Pendant imageNearly every Black Hills Gold pendant made by Landstroms comes with a complimentary 18” long 12/20 gold-filled chain. Likewise, Black Hills silver pendants come with complimentary 18” long Sterling Silver chains. These chains are not made by Landstroms, nor are they Black Hills Gold, but are vendor items that Landstroms provides simply as a courtesy to their customers. A few high end pieces, such as the magnificent PE855 Black Hills Cross Pendant and BR405X Butterfly Pendant do not come with complimentary chains at all because they warrant upgraded chains which are offered as an option during purchase. Most of our customers simply buy replacement chains from their local jeweler because they can see and feel the texture of a number of different chains and are this way best able to choose a chain they will be happy with. However, if you would like a replacement chain from Landstroms, you will Continue reading →

I saw a Black Hills Gold ring on television (at Sears, K-Mart, etc.) I would like to order. Do you carry it?

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BlackHillsGoldSource LogoAt BlackHillsGoldSource.com, we carry only Landstroms Original Black Hills Gold jewelry. Landstroms does not sell their jewelry at department stores such as K-Mart, Kohl’s, Sears or Wal-Mart. Nor do they sell their jewelry on television through QVC or Home Shopping Network, etc. Landstroms Black Hills Gold jewelry is only available through authorized distributors and at Landstrom’s Retail Store at the Rapid City factory in the Black Hills of South Dakota. Any Black Hills Gold jewelry you may see for sale in department stores or on TV has not been made by Landstroms. If you want the best Black Hills Gold, be sure to buy only Landstroms Black Hills Gold. And be sure to buy only from someone you can trust.

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BlackHillsGoldSource brings you the best Black Hills Gold jewelry, made only by Landstroms.

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I lost one of my Black Hills Gold earrings. Can I order just a “half-pair”?

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Black Hills Gold Earrings iamgeIn the unfortunate event that you lose one of your Black Hills Gold earrings, Landstroms can build a replacement for you. Please call us at 605-221-6120 or email us at info@BlackHillsGoldSource.com for a quote. Most of the time, a “half-pair” is simply half the regular price of a standard pair, but there are a few exceptions, so please contact us to be sure. Though not necessary, the best procedure after contacting us to place your order would be to send the remaining earring back to Landstroms. Every piece of Landstroms Black Hills Gold is hand made, so each has its own character. By sending your remaining earring back, Continue reading →

My Black Hills Gold is damaged (worn, broken, etc.) and needs repair. How do I send it back?

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Each piece of Landstroms Black Hills Gold jewelry carries Landstroms Lifetime Warranty against defects in materials and workmanship. Of course, physical abuse or prolonged normal wear are not covered by this warranty. For complete warranty details, please refer to the warranty by following the link above.

In the unfortunate event that your Black Hills Gold jewelry ever does need to be repaired, you will need to ship it insured to Landstrom’s factory at the following address, along with a description of the problem, your name, address and telephone number:

Landstroms

2707 Mt. Rushmore Rd.
Rapid City, SD 57701
Attention: Repairs

Landstroms will assess the repair and contact you with a quote for the work if it is not a warranty repair. Landstroms does their best to give you fast turn-around and repairs are very reasonably priced. If it is a warranty repair, Landstroms will perform the work and return your item to you via UPS Ground. If you need to contact Landstroms Customer Service to check on the status of your repair, they can be reached at 800-658-3361

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I just received my Black Hills Gold ring and I ordered the wrong size. What do I do?

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02439, Black Hills Gold Ring photo

The best thing for you to do in this situation is send the ring back to Landstrom’s factory. Landstroms can generally resize most Black Hills Gold rings up or down up to two sizes, and will either exchange your new ring or resize it at no charge one time, though you will be responsible for shipping costs both to and from Landstroms. Landstroms will exchange or resize your ring at their discretion based on availability and configuration of the ring you have purchased.

Please send your new ring insured to the following address: Continue reading →