Black Hills Gold Blog » return policy http://blackhillsgoldblog.com The best from Landstroms Black Hills Gold Jewelry Thu, 19 Apr 2012 18:21:47 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 I am interested in a particular Black Hills Gold Ring. Can we visit you and try it on? http://blackhillsgoldblog.com/563/i-am-interested-in-a-particular-black-hills-gold-ring-can-we-visit-you-and-try-it-on/ http://blackhillsgoldblog.com/563/i-am-interested-in-a-particular-black-hills-gold-ring-can-we-visit-you-and-try-it-on/#comments Wed, 07 Jul 2010 10:00:12 +0000 Michael http://blackhillsgoldblog.com/?p=563 BlackHillsGoldSource open 24 hoursThough our website is available 24/7 for your shopping pleasure, BlackHillsGoldSource is only an online portal for Landstroms Black Hills Gold jewelry, so we do not have a showroom. Everything on our website is shipped directly from Landstroms factory so that we can always give you the best prices and fastest delivery available. Aside from visiting Landstroms spectacular showroom in Rapid City, South Dakota, or taking potluck with whatever a retail jeweler happens to have in stock at any given time (and paying significantly more for it!), we suggest you take your time and study the photos and specifications on our website and make your choice carefully. We are here to happily answer any questions you may have about any particular item, so please call us at 605-221-6120 (M-F, 8am-5pm) or email us at info@BlackHillsGoldSource.com if you have any questions.

We want our customers to be fully satisfied, so we stress taking the time to choose the right piece before placing your order. Please be sure to review our return/exchange policy.

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]]> http://blackhillsgoldblog.com/563/i-am-interested-in-a-particular-black-hills-gold-ring-can-we-visit-you-and-try-it-on/feed/ 0 If I don’t like my Black Hills Gold jewelry, can I exchange it or get a refund? http://blackhillsgoldblog.com/507/if-i-don%e2%80%99t-like-my-black-hills-gold-jewelry-can-i-exchange-it-or-get-a-refund/ http://blackhillsgoldblog.com/507/if-i-don%e2%80%99t-like-my-black-hills-gold-jewelry-can-i-exchange-it-or-get-a-refund/#comments Wed, 26 May 2010 13:30:04 +0000 Michael http://blackhillsgoldblog.com/?p=507 Return Black Hills GoldBuying jewelry or any personal item on the internet presents some unique difficulties because you just can’t see what you’re buying in person. How will it look? Will it fit? Will it match my other things? But let’s face it, you’re just not going to find a nearby local brick and mortar store with the complete selection, or the rock bottom prices we can offer at BlackHillsGoldSource.com Even with the increased shipping charges that UPS has imposed since gasoline prices have risen (and they don’t seem to lower them when gas goes down), you’re still making a  substantial savings compared to buying your Black Hills Gold ring at a local retailer. But still, shipping charges can add up if you do make a hasty purchase and have to send your jewelry back and forth, one or more times.

Many of our customers have beem fortunate enough to have seen the item they’re ordering in person, either on a trip to the Black Hills or at a jeweler that carries Landstrom’s jewelry. If you haven’t had the opportunity to see your item in-person, you are in for a treat when it arrives! But we want our customers to be fully satisfied, so we stress taking the time to choose the right piece before placing your order. If you ever have a question about a particular piece, please do not hesitate to call us at 605-221-6120 or email us at info@BlackHillsGoldSource.com and we will do our best to answer all of your questions so that you are confident with your order.

However, in the unfortunate event that you need to return any Landstrom’s Black Hills Gold Creation, we will accept returns of unused items for 30 days. The original tags must not be removed and jewelry must be in original packaging as Landstrom’s will examine all returns for damage, or to determine if it has been worn, prior to approval of a refund. Also, because gemstone jewelry such as Black Hills Gold mothers rings and pendants include custom placement of birthstones, there are no returns of  jewelry which requires custom selection and/or placement of gemstones, or other special order or discontinued items except under Landstrom’s Lifetime Warranty.

We cannot be responsible for either your initial or your return shipping charges, so in the event you are not making an exchange and would like a refund, only the purchase price will be refunded. And regretfully, because of card processing fees and inspection and handling costs, there will be a 10% restocking fee for refunds valuing over $50. If you are exchanging your item for a different size, or even a different item, this charge does not apply. Please call or email us to request a Return Authorization Number (RA#) and instructions for returning your jewelry.

See all Black Hills Gold Frequently Asked Questions

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