The best thing for you to do in this situation is send the ring back to Landstrom’s factory. Landstroms can generally resize most Black Hills Gold rings up or down up to two sizes, and will either exchange your new ring or resize it at no charge one time, though you will be responsible for shipping costs both to and from Landstroms. Landstroms will exchange or resize your ring at their discretion based on availability and configuration of the ring you have purchased.

Please send your new ring insured to the following address:

Landstroms

405 Canal Street
Rapid City, SD 57701
Attn: Repairs

Please include a note with your name, address and telephone number explaining that the ring is brand new and you would like to have it re-sized, and specify the size you would like. Also, best describe how the current ring fits (loose, very loose, tight, very tight, etc.). Once Landstroms receives the ring, it will take approximately one week for them to do the work and ship it back to you. They will contact you prior to shipment for payment of return shipping charges. They accept all major credit cards. If you need to contact Landstroms Customer Service in advance, their telephone number is 800-770-5000.

If you are interested in having an older Black Hills Gold ring re-sized, Landstroms will charge a very reasonable fee to do the re-sizing. Please call Landstroms at 800-770-5000 before shipping your ring back to them to make arrangements.

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