My Black Hills Gold is damaged (worn, broken, etc.) and needs repair. How do I send it back?

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Each piece of Landstroms Black Hills Gold jewelry carries Landstroms Lifetime Warranty against defects in materials and workmanship. Of course, physical abuse or prolonged normal wear are not covered by this warranty. For complete warranty details, please refer to the warranty by following the link above.

In the unfortunate event that your Black Hills Gold jewelry ever does need to be repaired, you will need to ship it insured to Landstrom’s factory at the following address, along with a description of the problem, your name, address and telephone number:

Landstroms

2707 Mt. Rushmore Rd.
Rapid City, SD 57701
Attention: Repairs

Landstroms will assess the repair and contact you with a quote for the work if it is not a warranty repair. Landstroms does their best to give you fast turn-around and repairs are very reasonably priced. If it is a warranty repair, Landstroms will perform the work and return your item to you via UPS Ground. If you need to contact Landstroms Customer Service to check on the status of your repair, they can be reached at 800-658-3361

See all Frequently Asked Questions

22 thoughts on “My Black Hills Gold is damaged (worn, broken, etc.) and needs repair. How do I send it back?”

  1. My cuff bracelet had a safety closure. Only way I can think to describe it is a plunger into opposite side. I bought it from QVC 20 years ago but can’t find any hallmark. I have never missed a day wearing it even with other colors of gold. Please advise.

  2. Hello, our expertise is in Landstroms Black Hills Gold. Landstroms has never been sold on QVC, so your jewelry was likely made by Coleman. Unfortunately, Coleman recently (January 2017) closed it’s doors and has gone out of business. It’s possible that Riddles Jewelry can handle your repair. You can contact them at 800-658-3361. Otherwise, I would suggest a quality local jeweler.. Regards, Michael

  3. I have a Black Hills gold ring I bought my granddaughter when she was a little girl she just recently started to wear it again and the diamond is gone. I bought it at The Wall Drug but how can I tell if it’s Landstrom or another brand so I know where to send it for repairs?

  5. I have a cuff bracelet that has cracked. It has an L and STER stamped inside the bracelet. Is this a Landstroms Black Hills Gold bracelet?

  6. Hello Betty,

    Thanks for asking.

    From the markings on your bracelet, yes it is a Landstroms piece. You can telephone them for service at 800-658-3361.

    Regards,

    Michael

  7. What kind of marking would my ring have. It has a small square with like 3 letters on top, ans something on the bottom

  9. I have a black hills gold watch that will not run. I had a new battery put in it at Riddles Jewelry. So I guess I am not sure what to do.

  11. My husband has a ring and lost a leaf we bought it JC Pennys many years ago. How can I get it fixed.

  13. I want to give my black hill gold cross my father gave me 60 years ago. It is missing part of the decoration. Can this be fixed? And can you do it.

  15. My ring has lost the grapevine in middle of ring I have had this ring for 43 years on the inside it has BHGOLDJCO 10K can I send in for repair ? My father bought this ring for me when I was 14 in the month of August and he passed away that November I have terminal cancer and would like to pass ring to my granddaughter she is only 4 now but I would like it to be repaired before I put it in her box of hopes

  17. My husband has ablack hills gold Harley Davidson ring that has wear and tear on it. Can it be sent in for repairs???

  19. I have a black hills gold earring that the post on back broke off. I am not sure of brand. Please advise.

  20. Hi Terri,

    Please call Landstrom’s customer service directly at 1-800-658-3361 and they can direct you to their repair department. They may also be able to help you identify which black hills gold brand your item is.

    Best,
    BlackHillsGoldSource

  21. I have a black hills gold ring my mother gave me when I was 16. I am now 59. It is very worn out and it had to be cut off for na emergency surgery. I would like to have the entire ring restored. Is it possible????

  22. Hi Kyra,

    You’ll need to contact Landstroms directly to assess the damage and whether it can be repaired. Please contact them at: 1-800-658-3361.

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