Tag Archives: Black Hills Gold

My Black Hills Gold is damaged (worn, broken, etc.) and needs repair. How do I send it back?

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Each piece of Landstroms Black Hills Gold jewelry carries Landstroms Lifetime Warranty against defects in materials and workmanship. Of course, physical abuse or prolonged normal wear are not covered by this warranty. For complete warranty details, please refer to the warranty by following the link above.

In the unfortunate event that your Black Hills Gold jewelry ever does need to be repaired, you will need to ship it insured to Landstrom’s factory at the following address, along with a description of the problem, your name, address and telephone number:

Landstroms

2707 Mt. Rushmore Rd.
Rapid City, SD 57701
Attention: Repairs

Landstroms will assess the repair and contact you with a quote for the work if it is not a warranty repair. Landstroms does their best to give you fast turn-around and repairs are very reasonably priced. If it is a warranty repair, Landstroms will perform the work and return your item to you via UPS Ground. If you need to contact Landstroms Customer Service to check on the status of your repair, they can be reached at 800-658-3361

See all Frequently Asked Questions

I just received my Black Hills Gold ring and I ordered the wrong size. What do I do?

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02439, Black Hills Gold Ring photo

The best thing for you to do in this situation is send the ring back to Landstrom’s factory. Landstroms can generally resize most Black Hills Gold rings up or down up to two sizes, and will either exchange your new ring or resize it at no charge one time, though you will be responsible for shipping costs both to and from Landstroms. Landstroms will exchange or resize your ring at their discretion based on availability and configuration of the ring you have purchased.

Please send your new ring insured to the following address: Continue reading →

If I don’t like my Black Hills Gold jewelry, can I exchange it or get a refund?

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Return Black Hills GoldBuying jewelry or any personal item on the internet presents some unique difficulties because you just can’t see what you’re buying in person. How will it look? Will it fit? Will it match my other things? But let’s face it, you’re just not going to find a nearby local brick and mortar store with the complete selection, or the rock bottom prices we can offer at BlackHillsGoldSource.com Even with the increased shipping charges that UPS has imposed since gasoline prices have risen (and they don’t seem to lower them when gas goes down), you’re still making a  substantial savings compared to buying your Black Hills Gold ring at a local retailer. But still, shipping charges can add up if you do make a hasty purchase and have to send your jewelry back and forth, one or more times. Continue reading →

Can you ship my Black Hills Gold order via US Postal Service instead of UPS?

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MailboxUnless you are shipping to a PO Box, every order placed at BlackHillsGoldSource.com is automatically queued for shipment via UPS Ground. You can also select UPS 2nd Day Air or UPS Next Day Air, for additional cost, during checkout on our online order form. We use UPS  because at this time they offer better tracking integration with our ordering and fulfillment system. However, we can also ship your jewelry via US Postal Service Priority Mail (typically three days) or Express Mail (overnight) by special request if necessary. Some rural locations are simply better serviced by the Post Office and they will also deliver on Saturday whereas in many cases, delivery via UPS wouldn’t have been until Monday. We also ship all outgoing International Orders though the US Postal Service as we have found them to be much more cost-effective and equally dependable as UPS for international shipments. Continue reading →

How long will it take to receive my Black Hills Gold order?

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Page of the calendarEvery order received by BlackHillsGoldSource is processed for payment and then forwarded to Landstroms shipping department to be filled. If your item is in stock, it will typically ship the next day (Monday through Friday) via UPS Ground, unless you specified expedited shipping on the online order page. If your item is not in stock, then it will take approximately eight working days (again Monday-Friday) for Landstroms to build your item for you, regardless of the shipping method selected. We will notify you by email with an estimated ship date within 24 hours of receiving your order if your item is not in stock. Continue reading →